Quality Assurance & Process Improvement

Responsibilities :

• Establish the centre quality management system and ensures that all processes are adequately defined, documented, communicated, promoted, maintained and delivers all the needed process trainings as required.
• Supports agile development mindset and culture establishment
• Define operational processes that complies with international standards (CMMI etc.)
• Utilize data driven techniques like six sigma in quality improvement projects
• Maintain compliance with all company global policies and procedures
• Designing and develop quality processes that support the business objectives
• Handle customer quality complains, identify potential root causes and act for their correction
• Acts a global escalation point for quality and process compliance aspects.
• Hosting and leading regular quality and process compliance forums in the organization to monitor organization quality targets
• Develop quality and process improvement objectives & strategies that support company objectives’ achievement and MUST be fully in line with company global Quality Strategies.