Portfolio project Manager

Job Position
Designation: Portfolio project Manager

Location: COLUMBUS, Ohio

Responsibilities:

• Customer Relationship Management:
• Establish and maintain positive and productive relationships with internal resources and external customers.
• Provide outstanding customer service. Be responsive and timely in responding to questions, concerns, and requests.
• Serve as primary point-of-contact to the customer and cross-functional teams for day-to-day execution.
• Interpret and meet customer expectations and requirements to ensure outstanding customer satisfaction.

Project Management:

• Responsible for overall project management through the life cycle (initiate, plan, execute, control, close).
• Create and manage project schedules and communicate schedule deadlines to internal and external groups.
• Manage customer requirements and documentation required to effectively manage program deliverables as assigned.
• Networks with all project stakeholders and resources (including customers, internal shared services groups, subcontractors, and vendors) to meet project goals.
• Ensures adherence to the quality management plan for all project deliverables.
• Identify changes to project scope or costs and work with the Program Manager to implement scope modification.
• Identify and track project risks and work with project stakeholders on risk mitigation plans.
• Identify and implement opportunities for process and quality improvements that promote cost reduction.
• Execute the tasks as defined in the project plan and schedule in order to meet customer deliverables.
• Prepare and present internal and external reports on program status, risks, and other program-related issues.
• Lead Customer and Internal Meetings, including status meetings, planning meetings, and lessons learned meetings.
• Capture project action items, assign owners and manage to closure.

Business Development:

• Support the Program Manager with project and program level new business initiatives including developing schedules for RFPs.
• Financial Management
• Support Program Manager with program invoicing and providing necessary documentation for invoicing.
• Identify process improvement initiatives in order to reduce cost while maintaining quality.

Qualifications:

• Bachelor's Degree desired or commensurate experience.
• 10+ years of experience in a Project Management role.
• PMP certification preferred or demonstrate an understanding and application of Project Management Institute (PMI) principles.
• Ability to make decisions based upon limited information.
• Demonstrate ability to manage multiple, conflicting priorities, and work in a fast-paced, ever-changing environment.
• Significant experience with customer service
• High sense of urgency and attention to detail is required.
• Effective verbal/written communication skills, strong listening, negotiation, and facilitation skills, and the ability to develop and deliver presentations.
• Knowledge of Microsoft Office applications, including Word, Outlook, Excel, MS Project, Visio, and PowerPoint.
• Some travel may be required.