Danish Customer Service Agents - Payment industry

For a new project, for a leader in the online payment industry, we are looking for customer service agents. As a customer service agent you will provide our customers with top class support (both technical and administration), via telephone, chat and email.

• You will assist customers with installations and new settings of their payment terminals,

• troubleshoot reported issues

Profile

• You are native Danish with a good command of the English language (other language are a plus

• Call centre experience is an added value, but not required;

• Basic computer skills are necessary;

• Able to follow procedures around sensitive data;

• Flexibility and punctuality regarding working hours (shifts including evening and weekend services).

Our ideal candidate is

• Has strong communication/social skills;

• Has a positive attitude towards changes.

• Is a real team player with strong listening skills.

• And you are a service minded person with the ability to handle conflicts in a constructive manner;

• Disciplined and accurate;

• Patient;

• Reliable.

Our offer

• Paid training

• Free Spanish lessons (once a week)

• Unique, atmospheric, people-oriented call centre, with a good dose of fun

• Market-based basic salary with the possibility of a bonus

• Employee benefits such as meal card, transport card and private insurance

• Free fruit and drinking coffee

• Growth opportunities