Mandarin Service Desk (Global Contact Center)

Position: Mandarin Service Desk Location: Taguig City, Quezon City, Mandaluyong (Depends on the company) Schedule: Dayshift | Should be open for Shifting Schedule as well if needed Industry: Global Contact Center | BPO Company Salary: Php 70,000 - Php 100,000 (Negotiable) Work Set-up: Hybrid Set-up Responsibilities: Bilingual resource that can provide support and can perform tasks either in other languages and English language. Provides the first line of support and resolves simple to complex technical and non-technical issues reported by users or systems. This requires some degree of business, technical knowledge, system inquiry, and password administration with the ability to solve most incidents at the time that these are reported. Standard incident types that are supported by these services may include software issues, hardware or server issues, network connectivity, password management, and request for service. Key functions of service desk management include incident identification and tracking, classification, diagnosis, incident closure, monitoring, request fulfillment, and communication. Be able to facilitate Critical Incident Management. Will also be tasked to do quality audits and translations. Requirements: Open to Undergraduates and Graduates. Excellent English communication skills both in written and oral Proficient in the Mandarin Language Technical Support background is a plus but not required Recruitment Process: Initial Interview (Phone Interview) Language Assessment Hiring Manager Interview Job Offer