German Customer Service Agent

Are you passionate about online advertising and new technologies? Would you like to join one of the leading tech companies? Our client is the #1 in online advertising with a current annual revenue of more than 100 billion US dollars. You will support our client as a Customer Care Advisor, growing and developing your extensive client base in an innovative and fast paced environment.

You will be part of a team supporting different line of product. You will provide reactive phone, email and chat support services with emphasis on troubleshooting, account optimization, upselling and efficient issue resolution to our businesses clients

Tasks

• Provide optimal advice regarding different queries of the business clients;
• Create a meaningful rapport with key decision makers in the marketing industry and serve as a consultant for their online advertising strategy;
• Understand the business goals of your clients in order to match the required online advertisement solutions;
• Provide strategic campaign support and advertiser training to educate your clients;
• Achieve strong customer satisfaction with a focus on quality and results.

Requirements

• A natural team player - we believe in supporting and developing our people,
• Someone we has an interest in technology,
• Someone who loves to give and receive fantastic customer service - we want you to treat every call or email or social media post as an opportunity to delight our customers

Benefits

• Excellent benefits package
• Multilingual and excellent work environment to provide the customer service
• Extensive training
• Languages classes (for international candidates)
• Internal employee incentives
• Located in an amazing office in Lisbon with excellent transport links

Location: Lisbon

Working hours: 40 Hours per week from Monday to Friday, between 08:00h and 18:00h local business hours.There is a possibility of a 4-day week for all the colleagues joining the Marketing and Sales team at Google? Whenever a colleague achieves the weekly target until the end of Thursday, Friday can be a day off.