Operations Coordinator D2C

Your tasks

• Respond to customer inquiries through several channels (Email and Telephone)
• Delivering World Class, Luxury Customer Service to Aeyde clients
• Taking ownership of each customer journey, resolving cases through accurate, appropriate and personalized solutions that enhance brand loyalty
• Using your empathy and intuition to anticipate and understand customers' needs, persevering to resolve service or product related issues with specialist, after-sales knowledge
• Streamlining and optimizing customer service & operations processes for D2C / Ecommerce
• Providing in-depth customer service reporting from Gorgias
• Providing information with regards to products and services and other related inquiries
• Helping the supply chain management team to support them in their day-to-day and be flexible on taking on new challenges

Your profile

• 1+ years experience in an equivalent role in the area of Customer Service for Luxury fashion brands
• Excellent communication skills in German and English (both verbal and written)
• Excellent organization and project management skills
• You have good conflict resolution skills and are able to exceed customer expectations
• Exceptional telephone manner and a good listener
• Ability to stay calm under pressure
• Flexible and hands-on mentality, ability to multitask
• Start-up mindset with a can-do attitude

Why us?

• A modern office in the very heart of Berlin
• An international team of digital-, business- and fashion experts
• Flexible working hours
• Endless shoes- : personal voucher for you and your friends and further specials for employees
• You will get +1 day holidays for each year that you stay with us
• We support gym memberships and public transportation