Warehouse Customer Service Officer

Job Scope

Communicate with team members and our customers via both email and phone calls

Customer s order and data processing on WMS (warehouse management system)

Verify operational documents with billing summaries to be sent to customers

Ensure that Customer Service operational documents properly

Liaise with operation team members to arrange any inbound / outbound activities within

a set time line

Report irregularity encounter in the course of work to direct superior

Requirements

2 to 5 years of experience as Customer Service Officer in a warehouse environment. 3PL

background are at advantage

Experiences on warehouse management system, import and export permit declaration , experience with seafreight / airfreight compliance

Good command of english and have experience handle customer and communicating with

appointed vendors

Experience with Documentation such as checklists, temperature / RH reports

Able to compile KPI reports periodically

Able to verify the billing reports to our customers as well as service agreements

Mon to Sat 8.30am to 5.30pm (Alternate Sat after confirmation)

2 to 5 years of experience as Customer Service Officer in a warehouse environment. 3PL background are at advantage Experiences on warehouse management system, import and export permit declaration , experience with seafreight / airfreight compliance Good command of english and have experience handle customer and communicating with appointed vendors Experience with Documentation such as checklists, temperature / RH reports Able to compile KPI reports periodically Able to verify the billing reports to our customers as well as service agreements Mon to Sat 8.30am to 5.30pm (Alternate Sat after confirmation)