Field Support Engineer UK (m/f/d)

Your Mission

About us
ubitricity stems from ubiquitous electricity and our vision is a zero-carbon future with sustainable electricity for every electrical vehicle, everywhere. As part of the Shell Group, ubitricity is supporting electric vehicles to play a vital role in the energy transition.

Founded in Berlin, Germany, ubitricity operates in a number of European countries, and is the largest public EV charging network in the UK with over 4,500 charge points, discreetly integrated into lampposts. In the UK, we have an ambition to install 50,000 on-street chargers by the end of 2025.

Join our passionate, ambitious, international team to play a key part in bringing on-street charge points to residential areas and have a real impact on the drive to net-zero emissions.

The Role
The ubitricity group head office is in Berlin, but the UK has always been a strong market for them and following on from a number of successful partnerships, they are now looking to scale their UK team by recruiting a Field Support Engineer.

Based in the London office and reporting to the Head of Operations, the objective of this role is to lead the Technical Support of the hardware infrastructure within the UK. Technologically aware and highly organised, the successful candidate will be responsible for the detail behind the functionality of installed charge points, reporting on technical faults and assisting the ubitricity Quality Manager in identifying root cause while also developing and implementing corrective and preventive measures. In addition, this role will support maintenance programmes and Field Engineer training programs.

Resposibilities

• Overall responsibility for Technical Support for customers of ubitricity hardware
• Assist Customer Services to reduce reactive maintenance lead-times, thus increasing charge point availability
• Managing maintenance program data to monitor in-field installation status
• Review and report on fault root causes, and develop corrective and preventive measures to reduce socket faults and increasing charge point availability
• Lead reporting role into the Quality Department of ubitricity GmbH
• Develop the existing Installation, Maintenance and Repair training program to provide a professional Field Service Engineer assessment and approvals process.
• Assist in the development of the approved contractors and suppliers procurement processes
• Auditing of Technical Service Providers against contracted SLAs, Health and Safety and quality.
• Ensure quality standards are always adhered to
• Prioritisation/coordination of your own and the department s workload
• Develop and report on Technical Support KPIs
• Prepared to support in-field maintenance and fault-finding activity as required (UK travel may be necessary).

Your profile

• Hold a strong electrical background in Technical Support, LV electrical infrastructure or electro-mechanical maintenance
• Communicate clearly with an attention to detail
• Efficiently plan, document, and organise
• Build trusted relationships
• Analyse data and develop policies, procedures, and solutions
• Confident and work professionally
• Be proactive in all areas

Characteristics

• Strong operational skills and attention to detail
• High communication abilities, including report-writing
• Excellent interpersonal skills
• Strong technical and analytical ability
• Time management
• Ability to self-motivate
• Flexible approach to a varying workload
• Ability to find and implement solutions to a range of problems

Professional Experience

• Previous experience of technical support for customers and hardware
• Background in negotiating with senior personnel
• Experience of data analysis and reporting
• Experience of working on-site / remote
• Experience of report-writing

Professional Qualifications

• Educated to HNC or equivalent
• Qualified to BS7671:2018

Our Offer

This is an opportunity to play a pivotal role in the E-Mobility transition by scaling a well-established and uniquely placed business in the sector. Working very closely with the team in Germany you will have the chance to assist
in the definition of systems and processes across the business. ubitricity offer the opportunity to work in an agile, forward-thinking start-up backed by leading global energy and automotive companies.

__Statement on diversity
We take pride in being a diverse organisation with a strong diversity and inclusion culture. We believe that everyone is different, and that difference brings value. Inclusion and inclusive behaviours are at the heart of effective collaboration, be it with team members, colleagues in other parts of our company, or with our customers. Every voice is heard.

Your application

We also learn more every day and grow with our challenges, so don't be afraid to apply if you don't have some knowledge yet. We look forward to receiving your application with details of when you can start and your salary expectations.__