Network Engineer

Job Role: Sr. Network Engineer

Job Location: Richardson, TX (Onsite)

Job Type: Full Time

Note: No Visa Transfer, No Visa Sponsorship

Architectures: Service Provider
Technologies: Cable

Job description:
IOS-XR is one of the most growing new technologies. The High Touch Technical Services team provides second/third level technical support on a worldwide basis for IOS-XR Operating systems and routers (ASR9000, CRS, NCS6000 to Cisco customers, partners, account teams, and other TAC engineers via phone/email/fax consultation to independently troubleshoot & debug product problems).

Team Introduction:
Technical Services is team of world-class technical experts whose #1 focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Our success is validated through outstanding financial results, increasing customer satisfaction metrics, industry recognition, and employee satisfaction scores. Cisco's Technical Assistance Centre (TAC) is aligned to the GTC's three geographic regions; together, they form one global, borderless TAC.

Role & Responsibilities:
A High Touch Technical Support Engineer is part of a highly skilled team in a cutting-edge technology supporting IOS-XR Operating system and routers (ASR9000, CRS, NCS6000).

You'll provide second/third level technical support on a worldwide basis via phone, email, web and remote access for XR based products such as CRS-1 & CRS-3, ASR9000, NCS5500 and C8000. You have a working knowledge of Networking industry, products and protocols. Your crisis management skills and ability to handle critical customer issues/problems are second to none. You strive to be an IOS-XR Technical Support Engineer that would be driving projects within the business unit and to be part of several engineering and Technical Content Delivery activities. You will work on problems of moderate to wide scope and moderate to high complexity where analysis of situations or data requires a review of identifiable factors.

Minimum Qualifications
o Must have 5+ Years of support related experience
o Must have 4+ years' experience working in at least TWO of the following SP-focused technologies: Routing Protocols, IPv4 and IPv6, MPLS, Quality of Service, L2VPN
o Communication skills, both oral and written are top notch

Desired Skills:
o BS in a technical field (CS/EE preferred)or equivalent)
o Hands on experience with IOS-XR
o Experience or Certifications in one or more of the following is preferred: CCNA, CCNP, CCIE