Lead and Manage across Customer Service Call Center and Quality Control functions to identify opportunities and implement solutions to improve the customer experience including on-time delivery, responsiveness, quality, after sales and technical support.
Fully understand all internal and external legislation relevant to the role
Observe and coach staff to improve standards, knowledge, skills and behaviours
Provide weekly, monthly reports on the performance of managed functions,
Ensure quality and consistency in the process of customer handling in the end to end process
Positively contribute to the overall objective of the customer service index and profit objectives; And to the
Process of continuous improvement
Design & Deliver workshops and trainings for new starters and refreshers training to current staff on regular basis
Create effective customer service procedures, policies, and standards.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Champion opportunities to consistently improve the Quality, deliver an enhanced customer experience at all customer touch points
Work across teams to continually eliminate unnecessary processes and continually implement new ways to enhance the Safat Home Customer Experience.
Implement an effective customer loyalty program.
Maintain accurate records and document all customer service activities and discussions.
Assess service statistics and prepare detailed reports on your findings.
Hire and train new customer service agents.
Manage the approved budget of the customer service department.
Stay informed on the latest industry techniques and methods
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا