SAP SD Consultant

Job summary:

Facilitate the implementation and support of SAP SD

Perform detailed analysis of complex business process requirements and provide appropriate system solutions; identify, interpret, validate, and document customer requirements

Map client business requirements, processes, and objectives; develops necessary product modifications to satisfy clients needs.

Business metrics:

Business metrics relevant to achieving the essential accountabilities below:

Achieve SLA of tickets and CRs according to the T&C

Meeting project timeline

General responsibilities:

Support manager in managing day-to-day operating expenditures against operating budgets to ensure efficient usage of resources

Provide first level global SAP SD support, prepare functional specification, inclusive of the monitoring, tracking of incident and service/change request in meeting service level obligation

Escalate critical issues/problem to second level support for prompt technical, resolution and development on SAP SD

Prepare, review, and consolidate countries requests for new developments/enhancements in ensuring a standardized and harmonized process

Perform implementation of best practices, improvements, new/change requests from user and ensure conformance with change process

Assist in testing and deployment/roll out of projects and change requests within timeline and quality deliverables

Ensure adherence to service level agreement and processes

Ensure availability of a single point of contact to user for prompt communication

Act as liaison with client for troubleshooting: investigate, analyse, and solve SD related problems.

Act as a liaison between the business functions and the technical team.

Provide ad-hoc training and user support as required

Work self-directed and independently; may act as subject matter mentor to more junior team member

Leadership responsibilities:

Drive self-learning and improvement in the area of SAP services and DKSH behaviours as part of continuous learning

Functional skills and knowledge:

Demonstrate knowledge of SAP applications and end-user support, preferably in Healthcare, FMCG industry

Experience in implementing and supporting SAP applications

Understanding of accounting business processes and other SAP integration points

Ability to understand business processes from a customer perspective

Demonstrate proficiencies in office productivity tools (e.g., Excel, Word, and PowerPoint)

Demonstrate fluency in local language and ideally in English, both written and spoken

Requirements

Soft skills:

Ability to multitask and manage multiple deliverables and projects at the same time

Ability to work in a team environment, effectively interacting with others

Must be results oriented, and demonstrate a can-do attitude adaptability, flexibility, and resourcefulness

Eager to learn, proactive and willing to accept challenges

Education:

Bachelors degree in Computing/Information Technology or its equivalent

Work experience:

Minimum of 3 to 5 years of experience in a full cycle implementation as well as in support projects

Minimum of 3 to 5 years in designing and configuring SD module

S/4 HANA (upgrade, rollout, or support) experience is preferable

Soft skills: Ability to multitask and manage multiple deliverables and projects at the same time Ability to work in a team environment, effectively interacting with others Must be results oriented, and demonstrate a can-do attitude adaptability, flexibility, and resourcefulness Eager to learn, proactive and willing to accept challenges Education: Bachelor's degree in Computing/Information Technology or its equivalent Work experience: Minimum of 3 to 5 years of experience in a full cycle implementation as well as in support projects Minimum of 3 to 5 years in designing and configuring SD module S/4 HANA (upgrade, rollout, or support) experience is preferable