Desktop Support Engineer L1 AT

• IMAC/D Install, Move, Add & Change / decommission. Hand and Eyes Support, , break-fix maintenance activities, Site surveys and on-Site installation and Project work as requested through a Service Request
  
• Technicians that perform the maintenance, installation and testing of Equipment are certified by the manufacturer (preferable) or with similar experience levels to perform maintenance, installation and test for the applicable equipment.
  
• Technician willprovide day to day localremote desktop support,receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues ina ticketing system.
  
• Service Desk or Desk side support who can Provide service, maintenance, Break Fix, fault diagnosis and resolution.
  
• The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center.
  
• The work may range from installation of new systems including networking to diagnosis of a wide range of desktop problems, both software and hardware.
  
• Experience in windows or any OS platform with Basic Knowledge in server & Network hardware.
  
• Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.
  

All tasks should be completed in line with company technical and quality standards and procedures and to provide a high degree of customer satisfaction.

Individual must have good customer facing skills and be well presented. Demonstrates independent and pro-active thinking Builds effective relationships both within the team and across the business and Professional Services Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices. Must be able to work alone and unsupervised, taking the initiative when necessary. Must be organized and prioritize work appropriately. Must have experience of using a Call Logging system. Must have good working knowledge of Windows 7/10 and related Office applications. Support experience of MACs would be beneficial Knowledge of mobile devices, Androids and iPhones Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components. Familiarity with Microsoft SCCM. Ability to replace defective parts, as identified by TCS. Excellent hands on experience in installation and troubleshooting DC equipment s, Rack and Stack of the DC equipment/cable Excellent communication is mandatory in English and Local language