Operations Manager

Responsibilities:

• Provide managerial support and direction to the Procurement, Logistics, Inventory, Stores Services and Loss Prevention functions
• Provide operational assistance for new store openings ensuring set opening dates are met and operating standards are maintained
• Achieve financial and operational targets for all aspects of store operations while maintaining a high customer satisfaction level
• Develop, implement and enhance all processes and procedures to continuously improve effectiveness/efficiency of the department, as well as ensure organization operations are carried out in compliance with regulations and laws governing business operations
• Evaluate overall operations and regularly report results to the Country Manager and the Chief Operating Officer
• Recruit, train, motivate and evaluate his/her team to ensure that the department has the necessary skill base and that staff are optimally motivated and enabled to maximize their potential and contribution to the company
• Prepare the department's annual budget based on set instructions and develop the business plan accordingly to support the objectives set by the Country Manager
• Create, implement and oversee a set of operational metrics measuring the effectiveness of the department across all functions