UAT & System Support Executive
نُشرت في :
27-10-2022
صاحب العمل نشط
هذا المنشور غير متاح الآن! ربما يكون قد تم شغل الوظيفة.
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
شارك هذه الوظيفة
أرسل لي وظائف مشابهة
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيValid email field required
أرسل الوظائف
الوصف الوظيفي
Purpose
The UAT & System Support Executives role is to (A) perform User Acceptance Testing (UAT) to ensure that the solution by the project meets the functional and non-functional requirements specified in the business requirement document (BRD), (B) To support Customer Service operations and be the single point of contact for Information System in relation to CRM issues (C) Monitor and track system defects by working with other stakeholders to ensure that issue is addressed and update operations team
Responsibilities
Understand the application functionalities and documented requirements
Attend requirements and IA review sessions to ensure compliance to ops brief as well as policy and processes.
Identify interdependencies, ambiguities in documentation and make suggestions to improve requirements and ensure usability.
Draft & review test cases with stakeholders.
Execute test cases in relation to functional and UI end-to-end testing, report on test result within specified time frame.
Report on Defect and ensure traceability of defect incident to test cases.
Ensure test results are documented correctly for sign off.
Assess readiness for project deployment recommendation based on test results.
Perform "live" or post deployment validation when required.
Support Customer Service operations and be the single point of contact for Information System in relation to CRM issues.
Liaise with stakeholders on system (in the defined scope) enhancements that will impact frontline team.
Monitor and track system defects by working with relevant stakeholders to ensure that issue is addressed and update Customer Service operations team.
Manage Customer Service-related projects in relation to system enhancements and communicate changes to operations.
Requirements
Diploma with 1-year related experience in the software testing and/or retail/customer service
Good understanding of products and business processes
Ability to multi-task and test different applications relating to a release
Good time management skills and the ability to work with tight deadlines (willing to put in additional time where required)
Good analytical and problem-solving skills
Excellent communication and good IT knowledge
Diploma with 1-year related experience in the software testing and/or retail/customer service Good understanding of products and business processes Ability to multi-task and test different applications relating to a release Good time management skills and the ability to work with tight deadlines (willing to put in additional time where required) Good analytical and problem-solving skills Excellent communication and good IT knowledge
نوع التوظيف
دوام كامل
الإبلاغ عن هذه الوظيفة
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا
