Medical Insurance Representative

Responsibilities:

• Manage customer relationships and remain in frequent contact with clients to understand their needs.
• Provide professional after-sales support.
• Introduce and coordinate after-sales services visits.
• Respond to complaints and resolve issues aiming at customer contentment and satisfaction.
• Building long-lasting, mutually beneficial relationships with external contacts and internal departments to create a better customer experience, to assure that all terms and conditions of the contractual agreement are well coordinated.
• Maintaining a database of contact information.
• Ensure that sales materials (Pamphlets, Brochures, etc) are effectively used and distributed to brokers and/or other potential clients.