صاحب العمل نشط
حالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكترونيحالة تأهب وظيفة
سيتم تحديثك بأحدث تنبيهات الوظائف عبر البريد الإلكتروني• Troubleshoot, identify and resolve IPT (Cisco) and backbone voice Incidents.
• Troubleshoot, identify and resolve call center and access number faults.
• Troubleshoot value added services (Voice Mail, Attendant console , etc...)
• Document all troubleshooting and provide regular updates for all actions executed to solve customer's incidents via electronic case management system.
• Liaise with higher level support for incident escalation and resolution.
• To keep management informed of any major customer or network faults.
• Liaise with other internal teams to resolve faults affecting voice service.
• Activate escalation procedure with vendors when needed.
• Perform change management activities. (implement customer simple and complex changes ).
• Perform release management activities. (implement new release and upgrades)
• Act as escalation point for voice implement teams.
• To undertake any other reasonable task as assigned by the management team.
دوام كامل