Business Process Re-Engineer - Employee Experience (8468)

For a project at our client s site (home office possible within Switzerland), an international bank based in Zurich, we are looking for an experienced Business Process Re-Engineer - Employee Experience.

In this role, you will contribute with your process redesign knowledge and experience to apply process redesign as a vehicle for cost optimization and employee experience improvements.

Tasks

• Defining and documenting high-level target design and business outcomes
• Conducting E2E assessment to ensure all impacted functions and processes are properly considered in the project
• Identifying and implementing surface opportunities to redesign, simplify and improve process efficiency and effectiveness
• Evaluating current state, impact to change, and end-to-end target state visualization from requirements to implementation, post-adoption monitoring and testing
• Delivering on E2E process maturity improvements aligned to employee experience, service blueprints, and cost optimization
• Documenting new process (service) blueprints and preparing presentations and process overview
• Consolidating impacts to metrics and evaluate testing strategies for tech implementation and process changes
• Reviewing and assess policies and business processes to find areas of improvement and recommend solutions
• Performing GAP analysis and build and maintain process maps for both documenting and analyzing current state / target state People Processes

Requirements

• 5+ years of Process (Re)design experience in complex customer and employee-focused organization
• Deep knowledge of Business Process re-engineering (BPR) and Process Excellence concepts
• Good knowledge of service employee journey mapping, service blueprints, value stream and process mapping, concept prioritization future state process maps, roadmaps/storyboards, prototypes, scenario storytelling and experience transformation governance
• Strong competence and ability to identify & deliver on E2E process maturity improvements
• Understanding of process modeling standards and mapping tools such as Visio, value stream mapping, BPMN and service blueprint
• Versed working in agile, cross-functional, multi-disciplinary teams
• Strong communication and presentation development skills
• Experienced in agile product development and agile engineering
• Enthusiastic making both technology / real-life experiences seamless, enjoyable and productive
• Fluent in English