Operations Manager

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Ensure that the relevant subordinate is informed/updated as to project status and the need to establish a relationship with the Customer.

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Measure implementation and follow-up of delivery operational tasks and projects

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Work for review & identify and resolve process inefficiencies

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Run and analyze the identified Customer Service reports customer service management reports, weekly and monthly management reports, and team performance and use the results to deliver the business objectives

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Ensure adherence and completion of every driver

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Work closely with other team leaders within and outside the company to ensure that overall operational objectives are met, ideas shared and lessons learned

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Work across the country to share best practices and standardize processes

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Develop a team environment that supports continuous improvements & promotes the delivery