Administrator - Civil Department

We are a full-service law firm based in Middlesbrough serving clients throughout the UK and further afield. We have an outstanding reputation for delivering high quality advice with exceptional personal service.

With a history stretching back over 30 years, we recognise the importance the contribution that businesses like ours should and can have on the local community and we, therefore, encourage our employees to get involved and give back to the local community in which we live and work.

Our vision is to set the standard for legal excellence & deliver justice for the people and in doing so, to become the law firm of choice & champion of the community for businesses, organisations and individuals. To meet our vision and deliver an outstanding service we employ individuals who understand our clients needs, take pride in what they do and how they do it. Our values go to the heart of the firm. They define who we are and how we work. It is by remaining true to our values that we will achieve our vision. This is what we value most:

Teamwork we trust and respect one another. We see strength in our diversity as individuals and as a practice. We achieve the best outcomes for clients when we work collaboratively, recognizing and respecting the different perspectives that we bring.

Excellent Client Service We take the time to truly understand our clients needs and aim to provide practical, tailored and commercial solutions not just options to help them achieve their goals.

Professionalism We work to the highest professional and technical standards, acting with the utmost integrity at all times. We are fiercely proud of our reputation as being a trusted adviser to our clients, often over several generations, and continually strive to ensure that our clients interests come first and foremost.

Our People We work together to create an open, supportive and friendly working environment where our people feel valued, can develop their careers and achieve their professional ambitions.

If this sounds like a vision you would like to be a part of, our values resonate with your own personal values, and you meet the requirements of the role described, we d be delighted to hear from you.

The Role

We are looking to recruit an administrator to join our growing Civil department. This role is a full-time position and consideration will be given to individuals who have previous administration experience. Duties include dealing with calls in a professional friendly manner, opening and diarising files and conducting file reviews whilst maintaining confidentiality. Assisting with typing and be the first point of contact for both existing and new clients and provide support to the Civil Team by assisting with day-to-day administrative duties

Key aspects of the role include:

• Provide administrative support to the Civil Team
• Digital dictation from typing pool
• Answer phone calls, taking accurate and detailed messages where required
• Identify key dates / deadlines and diarise appropriately
• Attach all correspondence/documents to files and update system details accordingly - both paper and electronic
• Attend to all 7 day and 14 day review deadlines
• Perform initial eligibility and identification checks
• Open files
• Carry out postal responsibilities, including collecting post from Head Office and scanning onto files
• General support to the team where required

Requirements

The ideal candidate will be able to demonstrate an ability to prioritise, cope under pressure and work to strict deadlines. Case management experience is desirable but not essential. Good communication and IT skills are essential as is managing expectations across a wide range of competing needs. Attention to detail, a good work ethic and a willingness to cover a variety of tasks.

What we will offer in return

Competitive Salary depending on experience

Company pension scheme

25 days annual leave plus bank holidays

Discretionary annual bonus scheme

Professional membership payments

Professional development

Employee referral scheme

Skills :