Lobby Ambassador

Access control through an admittance process, all visitors are greeted courteously, ensure Security Clearance

Assists visitors with a legitimate need to gain entry to the facility

Screen visitors and client employees in an efficient manner in order to expedite their admittance to the site or facility. Ensure the input of visitor details using the electronic booking system.

Check for unsafe conditions, hazards, unlocked doors, security violations, blocked ingress and egress mechanical problems, and unauthorized persons

Inspects buildings and ground using appropriate equipment

Operate and monitor close circuit television systems

Answer questions or give directions to happenings or locations within theresort, explain resort facilities, and assist with information about the local area.

Provide prompt, efficient and polite response to both visitors and internal customers eitherfaceto face, via the telephone ande-mailcommunication

Interact professionally with construction trades and inquiries from potential external customers andvendorswhile maintaining a safe environment.

Assist with admin and FM duties as directed by the FacilitiesManager

Work closely andcommunicatewith the Director of Residence, Residence Manager andDirector of Securityon all happenings and people in the lobby areas during your shift.

Ensure that theReceptionimage is kept up to standard and in line with the Cisco Standards document.

Carry out any Adhoc duties as directed by the FM

Issue the incoming post and distribute. Frank outgoing mail and record post details. Ensure the franking machine is increditand liaise with the supplier.

Communicate FM issues to the building users, via e-mail

Customer Service Skills Ability to organize and prioritize own workload to ensure the high-level image is maintained in the reception area.