Contact Center Executive

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Initiate telephone calls with the customers in order to gather initial information about location/address and preferred timing for shipment delivery.

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Answer customers’ incoming calls to acquire locations for personalized shipments.

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Manage customers’ expectation in the most professional customer-centric manner.

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Provide tailored customer service and respond to the needs of each customer as service/deliveries are personalized per customer. Ensure Customers’ Satisfaction by providing the best customer centric experience them.

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Make necessary arrangements/entries in the system in order to ensure shipment delivery at the specified time/date.

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Ensure customer satisfaction as it is the Key metric for customer retention, competitive differentiation in service level, and as a result profitability level.

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Provide personalized indirect customer service by responding to the needs of each customer

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Log shipment collection requests.