Responsible for project support and understands project support methodology
Conducts preliminary trouble shooting on the technical issues reported by the client
Coordinates with the Product Engineering team in order to gather all the needed script for technical issues, tests them for validity purpose, delivers the needed part to the client, and assists the client in answering any issues
Assists Business Consultants in defining the technical requirements of the client and preparing initial BRDs
Onsite testing of software patches/enhancements/modifications
Develops medium and low complex advices, reports, and dynamic files
Communicates and responds to client queries in a professional and timely manner
Provides all necessary data and analysis on the spreadsheet and ePath to support Product Engineering team
Works with Senior Business Consultants/Technical Consultants and clients to help refine, prioritize and schedule all the Technical Assistance Requests (TAR)
Follows-up with the escalation team for a timely resolution of the TAR
Assists the client in preparing/reviewing the client work procedures
Prepares well-structured quality official documentation (work procedures, presentations, etc.) to be submitted to client or for internal use.
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا