eCommerce Operations Associate

Analyzing orders from our e-commerce partners and coordinating with our warehouse, supply chain teams, and channel management to ensure fulfillment metric benchmarks are being met

Assist in auditing payment invoices to identify and minimize chargebacks, fees, returns, and other roadblocks affecting profitability

You will be responsible for confirming and tracking customer registrations, setting up accounts, order management, and working directly with our customers.

Help organize process creation for better reporting for ecommerce returns and shipping-related fees

Must demonstrate basic knowledge of eCommerce platforms, CRM systems, and account hierarchy.

Assist the e-commerce team with daily tasks related to shipping, e-commerce metrics, and other administrative responsibilities

Assist in maintaining reporting that helps drive our e-commerce decision making

Collaborate in a team environment and be able to give and receive feedback with a positive attitude

Keep up to date with market trend and industry practices

Be a great communicator and be willing to see tasks through from start to finish