Implementation Engineer

Job Responsibilities

• You will be assigned deliverables/tasks by the Implementation Coordinators and Project Managers that are required to successfully onboard clients to our products
• Complete the technical and development tasks required to implement our products quickly and with the highest level of quality
• Provide technical assistance to the Implementation Coordinators and Project Managers when they are facing technical difficulties with the implementation process
• Act as the liaison with the product teams to coordinate any technical task that are required for product implementations
• Properly document and escalate issues that cannot be directly resolved by the Client Success Implementation team to the appropriate product team for action
• Provide Implementation Coordinators with ongoing education and training of Trufla products.
• Collaborate with internal resources to provide accurate solutions to customer issues
• Occasionally respond to client questions when Implementation Coordinators require a more technical explanation
• Contribute to implementation process improvements; Evaluate and resolve onboarding obstacles with other members of the team.
• Document technical knowledge and provide ideas to the Implementation Team Lead for future enhancements
• Develop a deep understanding of Trufla’s products by participating in product planning sessions, learning new functionality and features as they are developed, and staying on top of ongoing product updates

Job Requirements

Job Qualifications

• 2+ years’ experience in similar role, preferably within a marketing agency, technology/software company or professional services firm
• Willing to shift regular work schedule to support clients in various time zones
• Proven track record working with client and internal relationships

Strong understanding of:

• MySQL & Django
• HTML/CSS
• JavaScript
• Data processing
• React
• Linux Operating System
• Shell scripting