Ensure customer delight to patients and the day-to-day supervision of the reception staff. Responsible for scheduling staff and shift coverage to ensure reception and administrative duties are accomplished. Provide reception coverage when needed including when there are staff shortages, train and evaluate job performance of the outpatient team.
Provide training and otherwise assure that outpatient staff members are properly trained in their duties including but not limited to maintaining current registration process and billing practices
Familiarized with the billing and explain the financial liabilities to the patients.
Deals with customer and patient's concerns and complaints in a quick and efficient manner
Supervises the provision of accurate information to patients on such matters as the scope of the health care treatment services provided by the hospital
Ensures that outpatient unit complies with customer service policies.
Ensure reception staff members consistently implement workflows
Observe hospital services and opt immediate solutions to avoid patient dissatisfaction.
Assist in the completion of mandatory reports at the direction of outpatient head of unit
إخلاء المسؤولية: د.جوب هو مجرد منصة تربط بين الباحثين عن عمل وأصحاب العمل. ننصح المتقدمين بإجراء بحث مستقل خاص بهم في أوراق اعتماد صاحب العمل المحتمل.
نحن نحرص على ألا يتم طلب أي مدفوعات مالية من قبل عملائنا، وبالتالي فإننا ننصح بعدم مشاركة أي معلومات شخصية أو متعلقة بالحسابات المصرفية مع أي طرف ثالث. إذا كنت تشك في وقوع أي احتيال أو سوء تصرف، فيرجى التواصل معنا من خلال تعبئة النموذج الموجود على الصفحة اتصل بنا