وظائف في مكتب المساعدة في تكنولوجيا المعلومات في القاهرة

Responsibilities: Serve as the first contact with customers who need technical assistance via ticket, phone, email, or chat Prepare laptops and desktops as per company standards Perform troubleshooting using different diagnostic techniques locally and remotely Troubleshoot, diagn المزيد...

Responsibilities Greet people entering the building, answering any questions, providing directions, and alerting staff when someone is there to meet or visit them Answer a multiple-line phone system, manage calls by routing them to the proper extensions or taking messages and delive المزيد...

Responsibilities Identifying and reporting Applications Bugs Deploying web/mobile applications Analysis of any breakdown in application or services Troubleshooting and continual support on daily basis Generating Root-Cause and Issue Analysis to spot trends and underlying issues المزيد...

Responsibilities: Provide second and third line technical support Take ownership of assigned calls from the initial allocation of the task through to resolution Troubleshoot basic network issues such as LAN, Wi-Fi and network cable issues Proactively escalate issues as appropria المزيد...

Responsibilities: Determine hardware & software requirements based on business needsManage security options and software in conmputers and network to maintain privacy and protection from attacks. Responsible for providing the first level of resolution in troubleshooting networ المزيد...

Responsibilities: Maintain helpdesk support and resolve problems to the end user’s satisfaction. Check and respond quickly and effectively to requests received through the IT helpdesk. Check service desk for tickets assigned to the queue and process first-in first-out based المزيد...

Responsibilities: Meeting with the IT manager to discuss system needs. Designing and installing computer hardware configurations. Installing software and networking systems. Troubleshooting network and software issues. Installing high-level software security systems. Training المزيد...

Responsibilities: Installing and maintaining operating environments. Monitoring these operating environments. Responding effectively and speedily to any problems. Maintaining a professional demeanor with clients and colleagues. Providing training and support. Ensuring operatin المزيد...

Responsibilities: Install, configure, and maintain software and hardware components of computer and network systems. Troubleshoot system and network problems, diagnose, and solve hardware or software issues. Repair and replace damaged computer and network components. Set up new u المزيد...

Responsibilities: Install and configure computer hardware operating systems and applications. Monitor and maintain computer systems and networks. Talk to staff through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues. Troublesh المزيد...

Responsibilities: You will have to work closely with the client delivery managers and sales teams to develop and understand their strategic and tactical hiring needs in Egypt and other locations within Europe and Asia regions. Manage the recruitment process through interview to offe المزيد...

Responsibilities: Analyzing a company's IT system and infrastructure. Diagnosing IT system problems, inefficiencies, and weaknesses. Planning a timeline for completion of projects. Understanding a client's business needs. Implementing a technological solution to meet bu المزيد...

Responsibilities: Transforming business needs into functional / IT expressions. Understand data sources purposes and structure and how to integrate them within the project Studying the impact of any TTM projects, business projects or any IT transversal projects on ORA proposing so المزيد...

Responsibilities: Liaise with the audit, internal control, non Telco fraud departments to eliminate audit assignments redundancy and to get risk / control feedback if they were previously audited by such functions. Support in determining the IT audit assignment detailed scope to c المزيد...

Responsibilities: Proactively inform customer and end-users in advance of any anticipated service interruptions Proactive Action (identified proactively by the CSM) Handles non-commercial customer queries and complex customer service issues Work with the account team to sell Orang المزيد...

Responsibilities: Respond to queries via chat, email, or phone. Help other staff members with troubleshooting and diagnosing problems. Providing technical assistance for questions and problems. Resolving problems with networks and other computer systems. Diagnosing system error المزيد...

Responsibilities: Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Tending to guests' complaints and questions and providing exceptional customer service. Ensuring that the front desk and reception ar المزيد...

Responsibilities: Provide timely and professional technical support for all IT incidents received by phone or through the web self-service tool. Respond to all escalations on a timely manner in line with the Incident Handling Policy. Diagnose incidents utilizing administration too المزيد...

Responsibilities: Support and troubleshooting for Jumia's backend systems Documenting new and existing functionalities; for online help and also internal technical/admin manuals. Coordinate with internal departments to evaluate enhancements and resolve issues. Assist with the المزيد...

Responsibilities: Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware Nurture dependable IT infrastructure and networking that’s always up and running Partner with int المزيد...