Planning and delivering CRM strategies across the company encouraging customer retention and customer loyalty in all company residential projects
development and implement the CRM policies and procedures that meet the business needs & clients requirements.
Working closely with all departments to ensure the CRM works effectively for all aspects of the company.to make decisions regarding the current resource.
Manage day-to-day operations while dealing with various clients.
Investigate customer's problems and find solutions
Assisting clients with the property after-sales and development.
Manage hand over and fit-out process of projects.
Being involved in staff recruitment and appraisals.
Training staff to deliver a high standard of customer service.
Leading or supervising a team of customer service staff.
Job Requirements
Bachelor's degree in administration or a related field.
A minimum of 7 years’ experience. in real estate is a must
Excellent interpersonal and communication skills.
A team player with leadership skills.
Maintain a positive attitude focused on customer satisfaction.
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