Room Service Order Taker
Posted on :
08-07-2021
Employer Active
1 Vacancy
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Job Description
- Deliver the company experience for guests
- Work with the hotel team to create the company experience for guests
- Create an environment for the guests designed to stimulate all senses through personal services, amenities and experiences.
- Follow up with guests with additional services that enhance the guests’ experience.
- Handle guest requests personally and/or refer as appropriate.
- Demonstrate the hotel values when providing service and teamwork.
- Create luxury for all the senses by greeting and seating guests.
- Welcome guests and make them feel at home.
- Take all room service orders quickly and courteously.
- Help butlers to set for service when business is heavy.
- Monitor service load throughout shift and pace orders and delivery accordingly.
- Help servers provide service during busy times.
- Monitor hall sweeps to insure proper cleanliness.
- Handle customer inquiries and complaints.
- Maintain that all SOP’s applied to room service are followed.
- Process customer bills promptly and accurately.
- Ring up bills accurately.
- Process room charges immediately.
- Follows hotel cash and credit card handling policies.
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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