Access to Employee Resource Groups (ERG s). These grassroots, employee-led groups are open to anyone in the organization and allow employees to come together to explore common interests and foster a diverse and inclusive workplace within the organization
Access to multiple knowledge sharing platforms to enhance collaboration and engagement
Ensure minimal / zero downtime with the operational IT systems within KSA
Level 2 support responsible for Client Services (CS) for Saudi Arabia and the MEA region when required.
Troubleshoot/resolve assigned ServiceNow incident tickets from KSA under MEA queues/groups.
Assists CS teammates around MEA region with issues when needed.
Replace broken or lost Cisco IP Phones in Dammam
Provides onsite and remote support for end users for Saudi and act as backup to the reginal team as and when needed
Assists IT Procurement process and tasks
Assists in performing IT Services functions which includes but is not limited to receiving of ticket requests for software and hardware purchases for Saudi Arabia
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