CRM Agents

.

Answer incoming calls and respond to customer s emails
.

Manage and resolve customer complaints
.

Place customer orders in the computer system
.

Identify and escalate issues to supervisors
.

Provide product and service information to customers
.

Research required information using available resources
.

Research, identify, and resolve customer complaints using applicable software
.

Process orders, forms, and application
.

Route calls to appropriate resources
.

Document all call information according to standard operating procedures
.

Recognize, document, and alert the management team of trends in customer calls
.

Follow up customer calls where necessary
.

Upsell products and services
.

Complete call logs and reports
.

Other duties as assigned