Team Co-ordinator Service Operations
Posted on :
08-05-2024
Employer Active
1 Vacancy
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Job Description
- Provide Service Operations support to internal and external customers in accordance with the terms of the customer contract and SLAs.
- Carry out incident and problem management support to the highest standards and co-ordinate the resolution with the appropriate resolver groups.
- Ensure shortest possible restoral times possible initiating the timely escalations to specialized Resolver groups inside and outside according to the customer contracts and SLAs and monitoring requirements.
- Adhere to installation guidelines and industry best practices in order to deliver quality Service Operations.
- Reporting and escalating all observed problems to proper operational escalation points.
- Report on the monthly performance of the team and provide feedback to the relevant management teams.
- To ensure the Service Operations team adheres to the highest working standards for all incidents and problems by providing guidance support and direct management.
Employment Type
Full Time
Company Industry
Department / Functional Area
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