Table Games Supervisor
Table Games Supervisor
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Job Description
General Summary Of Duties:
Supervise operations of casino floor including coordinating and providing guest services with attention to quality of service provided by staff. Directing requests for extraordinary services investigating complaints/concerns analyzing problems and advising proper authorities. Train and evaluate staff. Assist with developing new ideas and improve upon existing procedures and services.
Performance Requirements: (Knowledge skills and abilities)
Ability to read write speak and understand the English language clearly to ascertain and document important information to follow written and/or verbal instructions and to provide clear direction/guidance.
- Ability to relate to all levels of management employees and customers in verbal/written form.
- Communicate effectively both verbally and in writing to provide clear direction instruction and guidance to staff.
- Assign and instruct all personnel in details of work.
- Observe performance and encourage improvement.
Ability to maintain attendance in conformance with standards. Ability to maintain a neat clean and wellgroomed appearance
Qualifications :
Typical physical / mental demands
Ability to grasp bend lift and/or carry or otherwise move goods weighing a maximum of 15 lbs. and sufficient dexterity of hand in order to use office equipment including: computer keyboard calculator general office equipment and multiline telephone. Ability to stand move and work throughout office area and property including walking up to 2 miles climbing stairs and sitting at desk workstation for the duration of the shift.
Typical Working Condition:
May be exposed to casino related environmental factors including but not limited to: second hand smoke excessive noise and constant interaction with the general public.
Experience Requirements
Ability to organize/prioritize work meet deadlines work with minimal supervision and multiple interruptions exercise judgment and adapt instructions/directions from one assignment to another. Supervise all staff including selection training counseling and discipline. Mathematical skills necessary to prepare forecasts budgets financial statements and perform calculations. Ability to access and input information using a moderately complex computer system. Listen & respond to guest inquiries using a positive clear speaking voice answer questions and offer assistance giving accurate information.
Education Requirements
High School Diploma
Any combination of education training or experience that provides the required knowledge skills and abilities.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
