ServiceNow Reporting Analyst
ServiceNow Reporting Analyst
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Job Description
We are seeking a detailoriented and proactive ServiceNow Reporting Analyst to join our Global Service Centre team. In this role you will be responsible for delivering accurate and timely reporting solutions to internal staff based on their requirements within the ServiceNow platform.
The ideal candidate will have handson experience with ServiceNow a strong understanding of IT service management processes and the ability to create customize and manage reports and dashboards to support operational decisionmaking.
Our Global Service Centre is a core delivery component of the Version 1 ASPIRE Managed Services that place AI continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on shiftleft and automation we utilise the best digital capabilities of the ServiceNow ITSM tooling product.
Key Responsibilities:
- Report Development and Delivery:
- Establish standard catalogue item(s) for stakeholders to request.
- Collaborate with internal teams to gather reporting requirements for ServiceNow data.
- Design develop and maintain custom reports and dashboards in ServiceNow to meet business and operational needs.
- Create complex reports using ServiceNow reporting tools such as Platform Analytics Performance Analytics Report Designer and Dashboard widgets such as VividCharts.
- Provide guidance on the interpretation of reports and assist teams in making datadriven decisions.
- Maintain a reporting catalogue repository.
- Data Analysis and Insights:
- Analyze ServiceNow data to identify trends inefficiencies or potential improvements within the request fulfillment process.
- Work with stakeholders to ensure that reports provide meaningful insights and actionable recommendations.
- System Configuration and Optimization:
- Configure ServiceNow reporting tools to ensure reports align with business requirements and best practices.
- Continuously monitor and optimize reports and dashboards for performance and accuracy.
- Perform root cause analysis when discrepancies or data inconsistencies arise.
- User Support and Training:
- Serve as a point of contact for internal staff requesting reporting assistance.
- Provide training and support to endusers on how to access interpret and utilize reports effectively.
- Assist in troubleshooting any reportrelated issues and resolve them in a timely manner.
- Documentation and Compliance:
- Ensure all report configurations customizations and processes are documented according to company standards.
- Adhere to data governance and compliance standards when handling sensitive or restricted information within ServiceNow reports.
- Continuous Improvement:
- Stay up to date with new ServiceNow features and best practices related to reporting and request fulfilment.
- Proactively identify opportunities to improve reporting accuracy efficiency and user experience.
- Key Competencies:
- Specialist in ServiceNow Reporting Platform Analytics or Performance Analytics.
- Experience working in Agile or other iterative project management environments.
- Experience with advanced data visualization tools (e.g. Power BI Tableau) is a plus.
Qualifications :
- Education and Experience:
- Bachelors degree in Information Technology Business or related field (preferred).
- Minimum of 23 years of experience with ServiceNow specifically in report development data analysis and ServiceNow request fulfillment processes.
- Technical Skills:
- Strong working knowledge of ServiceNow reporting tools (e.g. Platform Analytics Performance Analytics Report Designer).
- Experience of VividCharts desirable.
- Experience with ServiceNow request management and fulfillment processes.
- Familiarity with ITIL best practices and frameworks (preferably ITIL Foundation certified).
- Soft Skills:
- Strong analytical and problemsolving skills.
- Excellent communication skills with the ability to convey technical information to nontechnical users.
- Ability to work independently and manage multiple tasks and deadlines effectively.
- Detailoriented with a focus on accuracy and quality.
Additional Information :
At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing professional growth and financial stability.
One of our standout advantages is the ability to work with a hybrid schedule along with business travel allowing our employees to strike a balance between work and life. We also offer a range of techrelated benefits including an innovative Tech Scheme to help keep our team members uptodate with the latest technology.
We prioritise the health and safety of our employees providing private medical and life insurance coverage as well as free eye tests and contributions towards glasses. Our team members can also stay ahead of the curve with incentivized certifications and accreditations including AWS Microsoft Oracle and Red Hat.
Our employeedesigned Profit Share scheme divides a portion of our companys profits each quarter amongst employees. We are dedicated to helping our employees reach their full potential offering Pathways Career Development Quarterly a programme designed to support professional growth.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
