Royal Service SupervisorPBX Communications
Royal Service SupervisorPBX Communications
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Job Description
What you will be doing:
Reporting to the Front Office Manager responsibilities and essential job functions include but are not limited to the following:
- Supervise and support the day to day functions of the Royal Service department including guidance of team members management of daily checklists report generation and flow of workload. Ensure all service standards are followed
- Handle guest compliments and complaints to ensure exceeding guest expectations reacting quickly tracking recovering guest and notifying proper areas to guarantee memorable moments for our guests
- Responsible for all PBX functions in the hotel inbound internal calls voicemail etc coordinating repairs with local providers and engineering
- Flexible work hours as dictated by business levels.
- Special attention to VIP guests amenities coordination and PreArrival team.
- Maintain close liaison with operational departments in particular Housekeeping laundry Front Desk Concierge Engineering and Reservations
- Develop plan and implement training programs coaching sessions and LQA audits
- Assist in the selection process of new colleagues and identify areas to develop and promote high potential colleagues
- Have an understanding of group telecommunication requests and concerns and the ability to prioritize these requests and ensure they get resolved
- Propose and facilitate innovative costeffective guest experience enhancements
- Generate monthly telephone reports
- Handles Group telephone requirements and billing
- Check in phone lines for groups labeling phones and direct bill for groups
- Oversee purchasing of office supplies in Birchstreet
- Conduct Performance evaluations
- Spearhead participate and share results of SCORE/Kipsu action plans for problem resolution
- Support implementation of monthly department meetings to keep colleagues informed of standards and changes throughout the property
- Mentor and coach team members; assist with training and team growth
- Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines
- Manage the teams schedule Timesaver and coast the team as needed
- Cross train with Reservation Supervisor to assist with some duties/reports eg. TA commissions
Qualifications :
Your experience and skills include:
- Excellent troubleshooting skill sin telecommunication and hotel situations
- Possess outstanding relationships with all departments in the hotel and understand the adequate flow of requests
- Must possess outstanding guest service skills professional presentation superior organizational skills and excellent communication skills
- Must be able to handle a multitude of tasks in an intense everchanging environment and prioritize calls
- Strong interpersonal and problem solving abilities
- Highly responsible & reliable
- Ability to work cohesively as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all time
- Minimum of 2 years supervisory experience
- Minimum of 2 years experience in customer service practices and relationship marketing
- Computer literacy a must including applications such as Word and Excel & data base software
- Professional manners outgoing personality and ability to work on own initiative
- Ability to complete assigned projects in a timely manner
- Must be effective at listening to understanding and clarifying the concerns and issues raised by guests
- Excellent written and verbal communication interpersonal and leadership skills
- Selfmotivation and organizational skills with initiative and the proven ability to work well under pressure
- Ability to maintain confidentiality of all guest information and pertinent hotel data
- Previously demonstrated the commitment to exceeding guests expectations at all times
- A PostSecondary degree or Diploma in Hospitality from a recognized institute is preferred
Additional Information :
Hourly Rate: $29.96
Visa Requirements: Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.
Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality.
We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit
About Fairmont Hotels & Resorts: At Fairmont Hotels & Resorts we offer our guests the finest hospitality experience in each of our destinations. And we know that to offer our guests the best we first need to offer our employees the best. Thats why youll find exceptional work opportunities throughout North America and the Caribbean Europe and Africa the Middle East and Asia Pacific as well as industry leading training career development recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotel that includes landmark locations like Londons The Savoy New Yorks The Plaza and Shanghais Fairmont Peace Hotel. Our teams are guided by values of Respect Integrity Teamwork and Empowerment; we employ the highest ethical and quality standards treating all colleague with fairness & dignity. A community and environmental leader Fairmont is also regarded for its responsible tourism practices and award winning Green Partnership Program. An exciting future awaits!
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
