Principal Product Manager CloudNGFW
Principal Product Manager CloudNGFW
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1 Vacancy
Job Description
Your Career
At Palo Alto Networks we live by the mantra What gets measured gets done. Our product management team thrives on making impactful datadriven decisions that drive results and keep us ahead of the curve.
Are you driven to elevate operational excellence and ensure worldclass service availability through the power of data Do you shine in crossfunctional collaboration inspiring teams to deliver exceptional product performance If so we have an exciting opportunity just for you!
We are looking for a strong product leader who will own and continually raise the bar on service performance product quality and customer support. Join us to shape the future of network security with innovation resilience and uncompromising standards!
As the Product Manager for Cloud NGFW Service Reliability you will play a key role in enhancing the reliability and performance of our Cloud NGFW service. Your responsibilities will include investigating and understanding customer business goals architecture scale and service level objectives for Public Cloud security use cases as well as identifying the challenges that our Cloud NGFW must overcome to meet these goals. You will codevelop and manage metrics that enable our Engineering SRE (Service Reliability Engineers) and Global Customer Support (GCS) teams to perform with precision and efficiency. This role sits at the intersection of Product Management Strategy and Product Operations offering a unique opportunity to shape the operational backbone of a crucial security service and drive improvements in service availability and performance aiming for 99.99% availability for the Cloud NGFW service.
Your Impact
- DataDriven Decision Making Utilize data analytics to monitor and analyze operational metrics identifying trends anomalies and areas for improvements that will influence the CNGFW Product Roadmap
- Process Optimization Leverage metrics to drive impactful changes and lead initiatives to streamline Support and SRE processes and enhance operational efficiency
- Incident Management Collaborate with Support and SRE teams during incident response to provide realtime data and insights to customers in a timely manner facilitating rapid resolution and root cause analysis reports
- Define and Develop Metrics Build positive relationships with business partners (Product Operations Business functions etc.) and development partners (UX design engineering Site Reliability Support etc.) to identify key performance indicators (KPIs) and develop comprehensive metrics and dashboards that provide deep insights into service operations
- Reporting and Communication Develop and deliver regular reports and presentations to stakeholders highlighting operational performance key metrics and improvement initiatives Develop a clear communication plan to keep the customer abreast of any open support tickets including Root Cause Analysis Reports
Qualifications :
Your Experience
- Experience Proven experience in product management preferably within a technology or cybersecurity environment
- 8 years of product management experience ideally on SaaS products
- Analytical Skills Strong analytical and problemsolving skills with a track record of using data to drive decisions
- Technical Acumen Deep understanding of operational aspects of the service Familiarity with engineering and SRE practices with a solid understanding of cloud services and operational metrics
- Communication Excellent communication and interpersonal skills with the ability to effectively collaborate with technical and nontechnical stakeholders
- Leadership Demonstrated ability to lead crossfunctional teams and drive initiatives in a dynamic fastpaced environment
- Education Bachelors degree in Engineering advanced degree or relevant certifications are a plus or equivalent military experience required
Additional Information :
The Team
Were an innovative Firewall as a Service (FWaaS) team focused on delivering a bestinclass highly available Cloud NextGeneration Firewall (CNGFW) service. Our mission is to protect our customers public cloud workloads with resilient scalable and alwayson firewall solutions. As the leading FWaaS provider we successfully integrated in AWS Azure Google Cloud and Oracle Cloud. Driven by a commitment to excellence we set the standard for bestinclass security across even the most complex cloud infrastructures. We also happen to be one of the fastestgrowing Security Products within Palo Alto Networks.
Compensation Disclosure
The compensation offered for this position will depend on qualifications experience and work location. For candidates who receive an offer at the posted level the starting base salary (for nonsales roles) or base salary commission target (for sales/commissioned roles) is expected to be between $166000 $268500/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Our Commitment
Were problem solvers that take risks and challenge cybersecuritys status quo. Its simple: we cant accomplish our mission without diverse teams innovating together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need please contact us at .
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace and all qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship: Yes
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
