Customs Brokerage Lead
Customs Brokerage Lead
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Operations
- Utilize Workboard reports and desk checks to ensure timeliness of file logging entry filing and billing.
- Ensure the teams activities are in compliance with the regulations of local Customs laws and Partner Government Agencies (PGA)
- Ensure the team is compliant with the Operational Process Standards and works within the SOP requirements of the client(s)
- Ensure the team operates in accordance with the policies and procedures of Expeditors
- Ensure our clients are receiving an exceptional level of customer service
- Assist management with team Workboard and productivity. Also join conference calls and/or pilot programs as designated by management
- Assist team members with problem solving and customer service
- Assist management with entry audits and corrective action
- Ability to perform all of the functions performed by Brokerage Agents including but not limited to processing entries meeting KPIs working with Customs & PGAs etc.
- Ensure all team members are crosstrained and that each client has a primary and backup agent assigned.
- Assist with creating DLSOPs and transitioning new clients within the team
- Periodically review existing DLSOPs for accuracy and update or send to agent to update as necessary
Finances
- Ensure all team members are following Expeditors credit and OCL process.
- Review rate schedules for accuracy
- Assist management team to ensure all files are billed timely accurately and accounting discrepancies are resolved
- Monitor overtime
- Assist management with reviewing profitability and productivity with the goal of eliminating waste
People
- Maintain teams morale at a high level and maintain a low level of unplanned turnover
- Assist in Training Motivate Challenge and Mentor other employees
- Have routine team meetings with all members of your team to ensure everyone is aware of changes updates to regulations etc.
- Work with management to prepare Annual Employee Reviews for members of your team.
- Ensure all team members meet or exceed training requirements and deadlines
Systems
- Embrace and Assist in streamlining processes via various systems and initiatives
- Proficient in all Expeditors systems
Culture
- Proactively embrace and promote the Companys 10 cultural attributes
Qualifications :
- The ability to effectively interact with all types of clients & team members.
- The ability to troubleshoot and solve problems quickly and effectively
- Excellent communication skills
- Exceptional customer service skills
- Excellent organizational skills time management skills
- Professional attitude
- Well rounded knowledge of the HTSUS
- Well rounded knowledge of Tile 19 of the Code of Federal Regulations
- Working knowledge and experience with PGA entries
- At least two years brokerage experience
- Track record of continuous selfdevelopment
- Experience with process improvements preferred
- Desire to pursue Customs Brokerage License
Additional Information :
Expeditors offers excellent benefits:
- Paid Vacation Holiday Sick Time
- Health Plan: Medical Prescription Drug Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan
- Employee Stock Purchase Plan
- Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
