Store Manager
Store Manager
Posted on :
25-12-2024
Employer Active
1 Vacancy
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Job Description
Reporting to the Regional Manager your daytoday responsibilities as a Store Manager will include but not be limited to :
- Retail Management:
- Ensure exceptional customer experience and build customer loyalty;
- Monitor automotive inventory and make recommendations for adjustments;
- Collaborate with the local marketing team and respond to the specific needs of the sites customers;
- Carry out transactions related to the sale of used vehicles;
- Manage the merchandising of the branch (tires battery liquids etc.);
- Production management:
- Ensure smooth daily operations of the site;
- Can mean actively participating in site operations;
- Workforce Management:
- Mobilize and empower your work teams;
- Conduct interviews and make final hiring decisions;
- Conduct quarterly performance review meetings with employees;
- Be responsible for disciplinary actions;
- Manage work schedules;
- Identify and develop potential talent to create succession;
- Other:
- Manage financial and material resources;
- Ensure the maintenance and management of the building
- Monitor performance indicators (KPI) develop and implement strategies and action plans to achieve objectives
- Complete reports
Qualifications :
- Minimum of 5 years of experience in customer service demonstrating a solid track record of delivering exceptional service and resolving customer inquiries.
- At least 3 years of experience in team management with a proven ability to lead motivate and develop teams to achieve performance goals.
- Strong background in handling complex customer situations and ensuring satisfaction in a fastpaced environment.
- Experience in training coaching and providing feedback to team members to enhance their performance and skills.
- Familiarity with customer service tools CRM systems and other relevant technology to streamline processes and enhance efficiency.
Additional Information :
What we offer:
- A competitive salary and annual bonus
- Vacation benefits and RRSP matching program
- 24/7 access to virtual health care
- Exclusive discounts on parts from any Kenny UPull yard
#KUP
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Department / Functional Area
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