Customer Success Manager
Customer Success Manager
Posted on :
20-12-2024
Employer Active
1 Vacancy
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Job Description
About Nimesa:
Nimesa is a venturefunded productbased startup founded by Ex Netapp and Oracle executives. We are building awardwinning products to help businesses recover from cyberattacks instantly. Nimesa protects many marquee brands in India and the US in BFSI healthcare Government fintech and other industries.
Why Nimesa
The next war would be cyberwar and all the critical digital infra of the world is under attack. Nimesa is at the forefront of helping businesses and the government protect themselves from attacks and recover them without any downtime and data loss. Your code will be deployed and protect many leading brands of the world. If you connect with our mission we are looking for you to join our team and mission.
Position Overview
We are seeking a dedicated and resultsdriven Customer Success Manager with 24 years of experience to join our team. In this role you will be responsible for ensuring our customers achieve their desired outcomes while using our solutions. You will serve as the primary point of contact for customers helping them maximize the value of our offerings and fostering longterm relationships.
Responsibilities
- Customer Onboarding: Lead the onboarding process for new customers ensuring they have a seamless experience and understand how to leverage our solutions effectively.
- Relationship Management: Build and maintain strong relationships with customers serving as their trusted advisor and advocate within the company.
- Proactive Engagement: Regularly check in with customers to understand their needs address concerns and provide updates on new features or best practices.
- Value Realization: Help customers measure and realize the value of our solutions guiding them to achieve their business goals.
- Issue Resolution: Identify and address any issues or challenges customers may face collaborating with internal teams to ensure timely resolutions.
- Feedback Loop: Gather customer feedback and insights to inform product development and improvement initiatives.
- Training and Support: Provide training and support to customers enabling them to use our solutions effectively and independently.
- Reporting: Monitor customer health metrics and provide regular reports on customer satisfaction engagement and retention.
Qualifications
- Experience: Experience in customer success account management or a related field preferably within the technology or SaaS industry.
- Education: Bachelor s degree in Business Marketing or a related field.
- Technical Skills: Familiarity with cloud technologies and the ability to understand technical concepts related to our solutions.
- Communication Skills: Excellent verbal and written communication skills with the ability to build rapport and trust with customers.
- ProblemSolving Skills: Strong analytical and problemsolving abilities with a proactive approach to addressing customer needs.
- Team Player: Ability to collaborate effectively with crossfunctional teams including sales support and product management.
- Customerfocused: A genuine passion for helping customers succeed and a commitment to delivering exceptional service.
What We Offer
- The opportunity to make a significant impact on customer satisfaction and retention within a highgrowth startup.
- Compensation: Competitive (Based on Experience) PerformanceBased Incentives Equity.
- Competitive compensation package with performancebased incentives and equity options.
- A collaborative and innovative work environment that fosters creativity and professional development.
- Career growth and development opportunities as the company expands.
customer-focused,feedback loop,team player,communication skills,customer success,training and support,reporting,problem-solving skills,customer satisfaction,cloud technologies,customer,relationship management,issue resolution,onboarding,value realization,proactive engagement
Employment Type
Full Time
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