Reservation Supervisor
Reservation Supervisor
Posted on :
14-12-2024
Employer Active
1 Vacancy
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Job Description
- To answer the calls with clear speech and pleasant voice.
- To attend and handle all incoming and outgoing room reservation requests as per the hotel standards and procedures.
- To attract guests and to enhance their loyalty providing a distinctive service through communication and sales skills in order to improve the hotels image and to increase revenue.
- To recognize VIP guests and to apply the concerned policies.
- To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
- To promote the Accor loyalty programs and the hotel promotions.
- To manage any guest complaint in a professional manner by owning it resolving it to the guest satisfaction and recording it.
- To call the manager for advice in serious cases or if an approval is required.
- To properly use the telephone etiquettes as per Sofitel standards.
- To have a perfect knowledge of room types and rate structure.
- To ensure the accuracy of all booking information entered in the PMS.
Qualifications :
- Understanding Hotel Operations
- Previous Experience is a must
- Teamwork
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Effective Communication
- Drive for Results
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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