To prepare the guests departure (express checkout packing needs) and to ensure that transportation and other travel requirements are professionally handled.
To check the room after the guests departure and to follow the Lost & Found procedure.
To review on daily basis the butlers logbook and keep it updated.
To daily update the guest profiles with likes and dislikes.
To share daily activity highlights with including internal and external guest opportunities.
To provide a good communication and proactive collaboration with all the departments his/her team interacts with.
To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
Qualifications :
Proven leadership and employee relation skills.
Previous experience in a luxury guest relations hospitality role minimum of 2 years required.
Proven commitment to Guest Service and exceeding guest expectations.
Excellent organizational written /verbal communication and interpersonal skills
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