Junior German Customer Service Representative
Junior German Customer Service Representative
Posted on :
14-12-2024
Employer Active
1 Vacancy
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Job Description
Key Responsibilities
- Respond to customer inquiries via phone email and chat in a professional and timely manner.
- Provide support for productrelated questions order issues and technical troubleshooting.
- Escalate complex or unresolved issues to the appropriate team.
- Ensure customer satisfaction by offering clear helpful and efficient solutions.
- Maintain accurate records of customer interactions and solutions within the CRM system.
Requirements
- Fluent in German (C2 level) and strong communication skills in English (minimum B2 level).
- Excellent problemsolving skills and attention to detail.
- Ability to adapt to a rotational schedule including weekends and public holidays.
- No previous experience required entrylevel candidates welcome!
- Must be available to work onsite in Lisbon.
What We Offer
- Competitive salary and benefits package.
- Private health insurance.
- Paid training to ensure your success in the role.
- A multicultural and supportive work environment.
- Opportunities for career growth and advancement within the company.
Work Schedule
- Monday to Friday: 08:00 AM to 08:00 PM (rotational shifts).
- Saturday and Sunday: 08:00 AM to 05:00 PM (rotational shifts).
- Days Off: 2 rotational days off per week.
Employment Type
Full Time
Key Skills
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