Relocation Support- French Customer Advisor
Relocation Support- French Customer Advisor
Posted on :
14-12-2024
Employer Active
1 Vacancy
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Job Description
Key Responsibilities
- Respond promptly and professionally to customer inquiries via phone email and chat.
- Assist customers with productrelated questions order issues and technical concerns.
- Escalate complex cases to the appropriate team for further resolution.
- Ensure customer satisfaction by offering clear accurate and effective solutions.
- Record and document customer interactions and outcomes in the CRM system.
Qualifications
- Fluency in French (C2 level) with strong communication skills in English (B2 level or higher).
- Excellent problemsolving skills and a keen attention to detail.
- Flexibility to work in rotational shifts including weekends and public holidays.
- No prior experience required open to entrylevel candidates.
- Ability to work onsite in Lisbon.
What We Offer
- Competitive salary and benefits package.
- Private health insurance.
- Comprehensive training to ensure your success in the role.
- A collaborative and supportive work environment.
- Opportunities for career development and progression within the company.
Work Schedule
- Monday to Friday: 08:00 AM to 08:00 PM (rotational shifts).
- Saturday and Sunday: 08:00 AM to 05:00 PM (rotational shifts).
- Days Off: 2 rotational days off each week.
Employment Type
Full Time
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