Senior Executive
Senior Executive
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Job Description
About This Job:
The Nielsen Customer Success team is a modern service team that is transforming the way we serve our clients with new and updated tools enabling our teams to accomplish their tasks quickly and easily. We are the team that partners with clients to fuse data science and the talents of our people to provide measurement and improvement for the clients and markets we serve. We serve as the key link between Nielsen and clients and our service and delivery are the reasons clients will continue to invest in our products and services.
RESPONSIBILITIES:
As a Senior Research Executive you will maintain a client service orientation by managing daytoday administration of client service and coordinating the analysis and reporting of assigned research projects.
This includes:
- Building effective relationships with client representatives.
- Owning reporting including report maintenance business issue analysis and solution integration.
- Understanding the clients brief and deciding on the research objective.
- Finalizing the proposal and determining appropriate costs for the study.
- Preparing questionnaires and ensuring information area coverage as per the proposal.
- Getting scripting and fieldwork preparation done and launching the study on the field.
- Keeping complete track of the fieldwork in progress from quota to sample completion to reading initial data.
- Designing the analysis plan; analysing and interpreting the data to create presentable reports based on the findings.
- Troubleshoot and resolve client inquiries related to databases software coding and other key aspects that impact client deliverables.
- Continue to broaden knowledge of client business issues and needs Nielsen services and the broader industry.
- Liaise with other teams as necessary (e.g. operations offshore partners technology and data science) to solve client business questions and inquiries.
- Monitor the progress of inquiries against agreed service levels and escalate any issues to the appropriate team
- Build and maintain relationships with other client support teams to ensure quality and timely service levels are exceeded.
QUALIFICATIONS:
- 24 years Client Service or industry experience
- Sound understanding of Market Research concepts.
- Strong client focus and proactiveness.
- Working knowledge of statistics and multivariate analysis like regression correlation etc.
- Good interpersonal skills with the ability to develop relationships internally and at the client organization.
- Strong problemsolving skills with gradually declining supervision.
- Strong time management skills and prioritization ability with gradually declining supervision.
- Ability to respond to inquiries of moderate complexity with almost zero supervision.
- Ability to respond to inquiries of higher complexity with limited supervision.
- Strong storytelling skills able to take clients through the solution offered and gain their buyin and satisfaction.
- Ability to coach and support junior executives.
- Strong levels of client satisfaction achieved acknowledgment from the client for a strong mindset to help them as well as the results per se.
#LIPF1
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
