Senior Credit Controller with French Dutch Italian German

Join GfK and help us shape tomorrow. As an NIQ company we are the worlds leading consumer intelligence firm delivering the Full View on consumer behavior. We work to enable manufacturers and retailers to better understand what consumers really want. Our name has inspired trust for over 89 years because we take pride in discovering new pathways to sustainable growth for our clients our people and our planet.

The Credit Controller is responsible for the cash collection of debt due to NIQ from third parties. This is to be achieved through working in collaboration with Order to cash team and operational teams across the NIQ minimizing overdue debt DSO and maximizing cash flow. To provide a proactive responsive and quality driven credit control service in line with predetermined SLAs and KPIs for all NIQ entities.

RESPONSIBILITIES

• Control and reduce third party debt through proactive management of the assigned trade debtors ledger to set targets on a monthly basis (DSO Receivable overdue Collection ratio Dispute TAT)
• Define in conjunction with I2C Manager and Revenue Controller collection target according to the process
• Process and distribution of various reports as Trade debtors outstanding balance Cash flow forecast dispute report Bad debt provision and others
• Monitor and record customer account details for nonpayments delayed payments and other irregularities (disputes)
• Identify overdue portfolio to avoid possible contingencies in the recovery of resources based on the policy of procedures established in NIQ
• Escalate with Revenue Controller and CS to determine actions in conjunction with the commercial area to recover pastdue portfolio resources based on internal NIQ process
• Request and support reinvoicing according with clients specifications followup with revenue associate and provide any clarification
• Providing customer service regarding collection issues process and review account adjustments resolve client disputes and short payments
• Work with commercial teams to ensure all incoming queries are promptly resolved
• Perform other assigned tasks and duties necessary to support the Local Finance / I2C team
• Communicate to internal and external customers in a professional and polite manner at all times

QUALIFICATIONS

• Preferably 23 of experience in an international company preferably within a SSC/BPO environment within Order to Cash or Procure to Pay area
• University degree (finance accounting business or related field)
• Strong Business English knowledge both verbal and written
• Fluent in French or Dutch or Italian or German (B2)
• Functional knowledge of MS Excel SAP Sidetrade (optional) or other ERP and/or Collection and Dispute Management software
• The ability to cooperate and interact effectively at all levels of the organization
• Very good understanding of customer services
• Accuracy and strong attention to detail
• The ability to work on own initiative and proactive/selfstarter

WE OFFER

• Food vouchers of 120 BGN monthly 
• Medical Insurance
• Life Insurance 
• Multisport card self funded by the employee 
• Additional paid leave of 3 days in case of no overdue leave days from previous year 
• New: Free access to LinkedIn Learning platform

In addition:

• Flexible working hours and home office
• 3 additional nonworking days annually
• Food vouchers
• MultiSport Card
• Health insurance
• Discount program with external vendors
• Eco friendly travelers are welcome to the office parking places for bikers and free card for public transportation are available to all employees
• Sofia office is located close to the city centre and easily accessible from any point by public transportation 

#LIDAK

Remote Work :

No

Employment Type :

Fulltime