Guest Service Agent
Guest Service Agent
Posted on :
13-12-2024
Employer Active
1 Vacancy
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Job Description
- Consistently offer professional friendly and engaging service
- Keep uniform in good condition clean presentable and ensures standards of personal appearance and hygiene provide an example for the team and present a professional image to our guests.
- Store luggage for the guests in the luggage room.
- Ensure precise counting of group luggage upon arrival and departure.
- To ensure the timely and efficient transfer of luggage to and from the guests room
- Plan correct and fast distribution of luggage for groups and crews on the basis of rooming lists provided by front desk.
- Maintain tidiness of the front of the house and luggage storage room.
- Is responsible for receiving distributing sending and holding mail and messages.
- Provide room orientation when escorting checked in guests
- Answer telephone and relay telephone calls and messages
- Assist guests regarding hotel facilities in an informative and helpful way
Qualifications :
- For foreigners only those currently living in Japan will be entertained
- Previous customer related experience an asset
- Excellent oral & written communication and interpersonal skills; Spoken English and Japanese is mandatory and additional languages (Chinese) an asset.
- Exceptional time management and multitasking skills.
- Strong interpersonal and problem solving abilities
- Occasional lifting and carrying up to 20 kg
- Highly responsible & reliable
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively with fellow colleagues as part of a team
- Ability to focus attention on guest needs remaining calm and courteous at all times
- This is a 24/7 operation and all personnel are expected to adjust work hours to the needs of the business. Some position will include late nights weekend and holiday work.
- Position requires continuous standing and walking throughout the shift. Strong knowledge of computer systems required OPERA (or similar) and additional languages are an asset.
- 20kg
- 24365
- OPERA
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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