Customer Service Account Specialist
Customer Service Account Specialist
Posted on :
10-12-2024
Employer Active
1 Vacancy
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Job Description
Coordinate and manage customer onboarding and campaigns for variable print premedia or sales throughout the lifecycle (initial meeting through final disposition of a customers project).
Responsibilities
- Gather required data from customers and evaluate objectives and goals to create the project plan and develop the statement of work.
- Analyze and review the customer requirements and make determination on the scope of the overall project.
- Pull together the appropriate resources/departments required to successfully implement a customer campaign.
- Estimate time frames and resources (programming composition photo creative prepress etc) required to successfully complete a project.
- Design & implement workflows after evaluating complexity deliverables and costs/job profitability. Maintain the master schedule for all project activities and conduct periodic status checks to assess progress against the schedule.
- Communicate customer project status to appropriate stakeholders and disseminate information on problems or potential delays.
- Manage customer expectations and ensure the completed work meets customer SLAs and comply with the company standards.
Qualifications :
- 5 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job
- Experience in customer service or clientfacing role is strongly preferred.
- ERP experience (SAP or JDE ) is strongly preferred.
- Must have experience with MS Office (Excel & Word) spreadsheets.
- Google Suite experience is a huge plus.
- Able to consistently apply applicable policies procedures regulations and program objectives when carrying out the duties of the job.
- Must have excellent oral and written communication skills.
- Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
- Must be able to work weekends and holidays if needed.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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