Customer Experience Associate -
Customer Experience Associate -
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Job Description
Job Title: Customer Experience Associate (CXA)
Location: Remote (MST Time zone)
Salary Range: up to 1500 USD
Work Schedule: Monday Friday 9:00 AM to 5:00 PM (MST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and USbased businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Discover a world of career possibilities with Sagan.
About the Company:
Our client is a global B2B marketplace specializing in live event gear from sound systems and lighting packages to staging and video equipment. Serving clients across multiple continents they manage complex international transactions that require expertise in logistics multiple currencies and international tax implications.
Position Overview:
The Customer Experience Associate (CXA) will play a critical role in providing exceptional support to marketplace users including buyers and sellers. This includes managing shopping cart issues coordinating logistics handling customer inquiries and resolving claims. This position requires proactive communication problemsolving and a strong understanding of international logistics.
Key Responsibilities:
- Shopping Cart Management: Support the sales and finance teams in resolving shopping cart issues and ensuring smooth checkout processes.
- Logistics Coordination: Manage shipping and logistics requests create shipping estimates and work with partners to ensure timely delivery.
- Seller Support: Coach sellers on freight management best practices including packaging labeling and documentation.
- International Logistics: Navigate complexities like currency conversion tax regulations and customs for seamless delivery.
- Customer Support: Handle inbound inquiries via chat providing updates on order status and solutions to concerns.
- Claims Management: Resolve warranty issues damages and returns efficiently while tracking data for process improvement.
Qualifications:
- Experience in customer service logistics or a related field.
- Strong organizational skills and the ability to multitask.
- Excellent verbal and written communication skills.
- Proficiency with CRM systems (HubSpot preferred) live chat tools and Google Docs/Sheets.
- Familiarity with international logistics and currency management.
NicetoHaves:
- Proficiency in additional languages to support global business operations.
Please note: To ensure prompt processing of your application we kindly request that you submit your resume and an introductory video in English format.
Employment Type
Full Time
