Contact Details:
1.Poonam Khandelwal
Email:
Cell: (732)
2.Sandeep Bisane
Email:
Cell: (732)
Job Title: ServiceNow Consultant Location: NYC (Hybrid)
Duration: 12 Months
Years of Experience: 12 Yrs.
Required Hours/Week: 35hrs./Week
Position Overview:
- Our client seeks an experienced ServiceNow Consultant to enhance and support the ServiceNow platform.
- The consultant will work collaboratively with clients IT and endusers to implement backlog items improve system performance and ensure the platform meets business needs.
Key Responsibilities:
- Perform ServiceNow configurations and implementations per clients requirements.
- Enhance and upgrade integrations particularly between ServiceNow and SharePoint.
- Analyze and address catalog changes enhancements and new requests.
- Maintain and update service portals and the employee center.
- Deliver comprehensive documentation including workflow designs and technical specifications.
- Provide training and user support for ServiceNow platform updates.
- Submit regular status reports and project updates.
- Address and resolve all assigned requests within the ServiceNow assignment group.
Required Qualifications:
- Experience: Minimum of 10 years in ServiceNow development configurations and implementations.
- Technical Expertise: Proficiency in ServiceNow modules integrations and customizations.
- Methodologies: Familiarity with Agile Scrum or other project management frameworks.
- Collaboration Skills: Ability to work with crossfunctional teams and endusers to translate requirements into technical solutions.
- Documentation: Experience in creating detailed technical specifications and user training materials.
Preferred Qualifications:
- Experience working on government or public sector projects.
- Strong knowledge of SharePoint integration with ServiceNow.
- Proven ability to manage multiple tasks and prioritize effectively in a fastpaced environment.
Deliverables:
- Comprehensive requirements documentation.
- Regular updates highlighting progress against defined milestones.
- Enhanced and operational ServiceNow platform meeting all enduser requirements.