Trip Coordinator - Remote
Trip Coordinator - Remote
Posted on :
02-12-2024
Employer Active
1 Vacancy
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Monthly Salary
35000 - 75000
Vacancy
1 Vacancy
Posted on :
02-12-2024
Job Description
Job Overview: As a Customer Service Agent you will play a crucial role in assisting clients with their travel arrangements including flights accommodations transportation tours and other related activities. This position demands excellent communication skills meticulous attention to detail and a comprehensive understanding of the travel industry to ensure that clients enjoy seamless and memorable travel experiences.
Key Responsibilities:
- Client Consultation: Engage with clients via phone to comprehend their travel preferences budget constraints and specific needs. Present various travel options and provide tailored recommendations.
- Travel Itinerary Planning: Create personalized travel itineraries that cater to clients requirements encompassing flights accommodations transportation tours and additional activities.
- Booking Arrangements: Manage and finalize bookings for essential travel components including flights hotels rental cars cruises tours and other travelrelated services.
- Travel Documentation: Assist clients in obtaining necessary travel documents such as passports visas and travel insurance ensuring all documentation is accurate and compliant.
- Travel Advice: Share valuable insights about travel destinations cultural norms weather conditions safety measures and local customs. Provide tips to enhance the client s travel experience.
- Problem Resolution: Proactively address and resolve issues or changes in travel plans such as flight cancellations or booking discrepancies while offering alternative solutions to ensure client satisfaction.
- Budget Management: Help clients find the best travel options within their budget ensuring they receive exceptional value for their investment.
- Customer Service: Maintain ongoing communication with clients throughout the planning process and their travels promptly addressing any questions or concerns.
- Industry Knowledge: Stay informed about the latest industry trends travel regulations and safety guidelines. Develop relationships with travel vendors and suppliers.
- Sales and Marketing: Promote travel services to potential clients through direct outreach or marketing initiatives generating new leads and maintaining a client database.
Work Environment: Our Travel Planners operate remotely from home. While attendance at industry events trade shows or familiarization trips is encouraged for staying updated on travel destinations and trends it is not mandatory.
Requirements
Qualifications and Skills:
- Education: High school diploma or equivalent; a bachelor s degree in hospitality tourism business or a related field is preferred but not required.
- Experience: Prior experience in travel planning customer service or a related field is advantageous.
- Skills: Excellent communication and interpersonal skills strong attention to detail problemsolving capabilities and superior organizational skills. Proficiency in travel booking software and computer applications is essential.
- Certifications: No prior certifications required; we provide certification training.
- Personal Attributes: Ability to work independently a passion for travel adaptability and a strong customerfocused approach.
Benefits
Benefits:
- Ample opportunities for career advancement.
- Obtain your own IATA number.
- Access to discounted travel benefits.
- Opportunities for familiarization trips.
- Highly flexible working hours.
- Remote work environment.
Skills: A minimum of 1 year experience in customer service preferred A minimum of 1 year experience in sales preferred Strong communication skills Excellent Time Management Team Player Organized and detail oriented Knowledge of some basic information about travel, destinations, and travel booking preferred
Employment Type
Full Time
Key Skills
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