Application Support Analyst
Application Support Analyst
Posted on :
29-11-2024
Employer Active
1 Vacancy
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Job Description
Job Title: Application Support Analyst (US Citizens Only)
Location: Remote
We are currently seeking candidates who meet the following qualifications:
Responsibilities:
- Provide daytoday technical support for enterprise applications including troubleshooting incident management and root cause analysis.
- Respond to applicationrelated issues resolving them in a timely manner to minimize business disruption.
- Work closely with development infrastructure and operations teams to manage application releases updates and patches.
- Monitor application performance identify trends and propose improvements to optimize performance and user experience.
- Assist in the testing and deployment of new releases upgrades and fixes.
- Document issues solutions and standard operating procedures (SOPs) for future reference.
- Support application monitoring tools to ensure uptime and availability of critical business systems.
- Collaborate with business users to understand their needs and provide technical recommendations for application enhancements.
- Provide training to endusers and create user guides or training materials as needed.
- Assist with data migrations and integrations between applications.
- Participate in the oncall support rotation to handle afterhours issues as needed.
Qualifications:
- Bachelors degree in Computer Science Information Technology or a related field (or equivalent work experience).
- Experience in application support or a similar IT support role.
- Strong knowledge of application support methodologies troubleshooting and problem resolution.
- Experience with database management and SQL for data queries and diagnostics.
- Knowledge of enterprise applications and webbased software systems.
- Proficiency in monitoring and diagnostic tools such as Splunk AppDynamics or New Relic.
- Excellent communication and interpersonal skills with the ability to collaborate with crossfunctional teams.
- Strong analytical and problemsolving skills.
- Ability to work independently and handle multiple tasks in a fastpaced environment.
- Experience with cloud platforms like Microsoft Azure AWS or Google Cloud.
- Experience with ITIL (Information Technology Infrastructure Library) practices.
- Knowledge of scripting languages (e.g. Python PowerShell) for automating tasks.
- Experience with application lifecycle management tools like Jira ServiceNow or similar.
- Federal Experience is a plus.
- Required Security clearance.
If you meet these qualifications please submit your application via link provided in Linkedin.
Kindly do not call the general line to submit your application.
Employment Type
Full Time
Key Skills
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